This page outlines the client and privacy policies for the NAWI Wellness Center. If you have any questions, please call us at 239-202-0441 or contact us at info@naplesawi.com.
Client Experience at NAWI
Most clients have a very positive NAWI experience. If so, please leave us a Google review and tell your friends and associates. If you have any concerns with your NAWI experience, please let either Dr. Dean or Katherine Dean know directly so that they can address your concern.
Cancellation Policy at NAWI
In consideration of other guests and our specialists, we kindly ask that you notify us of any cancellation 24 hours in advance. All treatments must be reserved with a credit card. We reserve the right to charge $50 for missed appointments or for appointments canceled less than 24 hours in advance. This policy allows us to provide compensation to our employees who rely on us to manage their schedules.
REFERRAL POLICY AT NAWI
NAWI appreciates and rewards client referrals. We offer $25 credit per referral to both the referring client and the new client. The NAWI staff will provide details upon request.
Client Privacy Policy at NAWI
NAWI staff abides by all HIPPA rules and regulations for the safety and privacy of our clients.
Client Privacy and HIPPA Policy at NAWI Wellness
The Health Insurance Portability and Accountability Act (HIPPA) provides safeguards to protect your privacy. Implementation of HIPAA requirements officially began on April 14, 2003. Many of the policies have been our practice for years.
Specifically, there are rules and restrictions on who may see or be notified of your Protected Health Information (PHI). These restrictions do not include the normal interchange of information necessary to provide you with office services. HIPPA provides certain rights and protections to you as the client. We balance these needs with our goal of providing you with quality professional service and care. Additional information is available from the U.S. Department of Health and Human Services. www.hhs.gov
NAWI Privacy Policy Details
Client information will always be kept confidential except as is necessary to provide services or to ensure that all administrative matters related to your care are handled appropriately. This specifically includes the sharing of information with other healthcare providers, laboratories, health insurance payers as is necessary and appropriate for your care. Client files may be stored in open file racks and will not contain any coding which identifies a client’s condition or information which is not already a matter of public record. The normal course of providing care means that such records may be left, at least temporarily, in administrative areas such as the front office, examination room, etc. Those records will not be available to persons other than office staff.
It is the policy of this office to remind clients of their appointments. We may do this by telephone, e-mail, U.S mail, or by any means convenient for the practice and/or as requested by you. We may send you other communications informing you of changes to office policy and new technology that you might find valuable or informative.
Personal Health Information (PHI) Policies
- NAWI agrees to provide clients with access to their records in accordance with state and federal laws.
- You, the client, understands and agrees to inspections of the office and review of documents which may include PHI by government agencies or insurance payers in the normal performance of their duties.
- You, the client, agree to bring any concerns or complaints regarding privacy to the attention of the office manager or the Medical Director.
- Your confidential information will not be used for the purposes of marketing or advertising of products, goods or services from third parties, unrelated to NAWI.
- You, the client, have the right to request restrictions in the use of your protected health information (PHI) and to request change in certain policies used within the office concerning your PHI. NAWI is not obligated to alter internal policies to conform to your request.
- The practice utilizes a number of vendors in the conduct of business. These vendors may have access to PHI but must agree to abide by the confidentiality rules of HIPPA.
- NAWI may change, add, delete or modify any of these provisions to better serve the needs of the both the practice and the client.